Roger Comcast for refund of $ 28, they threw after release and fixed lines, which were not properly connected to his house. Even after the reversal of the charge, they wanted to charge $ 1. 99 monthly fee for a plan to protect “will avoid the $ 28 fee will be charged. Here’s how: Love conquers Consumerist, Today when I got the Comcast account, I was shocked to a 25% increase in the bill because I feel called technical support from my intermittent problems Internet. I looked around and found a $ 28 fee for “Trouble Video Call”, who I’m really sure that was my question specifically designed for the Internet, no TV. So here is the story of how I won a $ 28 fee with three calls technicians to solve the problem Comcast.J have called Comcast early July to make them aware that the Internet is not working properly and planned for the visit of a technician for the 13 . July, to examine the lines. I have explicitly stated that the lines of the problem and, during the summer, when the problems usually arise Internet. find out where I live, the cable lines are above ground, the climate is a desert, and it is very hot it could be an external circuit or failure equipment. The first technician came out, checked connected my cable modem and test in a machine, the frequency of the line. He said that the line works well But he said the technician, and are generally updated lines to him complaining a week to have fixed the problems the Internet. It does not solve the problem, and I am on Comcast on Twitter.J I called Comcast to see the second time on July 22 to do what they can. The second customer service representative mistakenly believed that I have a modem that I owned, if they let me shoot. I thought it was a mistake because there is no modem rental fees on my bills and never bought the modem on Circuit City seven years ago. She suggested that there is a problem with the modem. I asked him what a modem does not work if it is very good, streaming movies in the night, but does not work during the workday? “I tell him that the lines could be a problem. Then she said it was a fee for a technician to check the problem. She said that for a monthly rent of $ 1. protect 99, I had to have a plan to “Protection Service” to help me to find against the failure of my equipment propre.Voici Internet that I hard to understand: I pay a fee to another entity to avoid tax-bin? And I need to pay this tax to “protect” equipment that I owned for seven years? It frustrates me because I pay for a service that works properly, I do not for a service that does not work as advertised pay by ensuring Comcast customers. I was very angry because I pushed a fee to resolve a problem with Comcast is responsible. I asked the CSR to send a technician, and I waived its Protection Service “because it is a matter of Comcast’s online, not my hardware that has the problems. I also tweeted about my problem on the plan for the protection of Comcast. Un second technician came on July 23, checked my cable modem and the connection tested, as the first technician. He reviewed the Splitter cable at home and found that the separator was wrong, and replaced him because he could be the problem be believed. He checked the line before and after the separator and said that the connection is working properly. He still has not fixed the intermittent connection. I called Comcast for the third time on 4 August and spoke to most of the responsible Customer Service Representative again . I spoke for thirty minutes and explained my problem the last two calls and visits back home and asked a technician to solve the problem. It says nothing about fees for a technician to visit home. I praised Comcast for their patients CSR on Twitter, After you hang with elle.Le same technician second visit, just look at my problem internet, August 4, when I go where the cable modem head, I told him about the problem and he said he remembered my problem and check the line in front of my house to the pole. It went on my roof and took the wire from the utility was not properly connected to the cable and the house repaired. When he was finished, he tested the connection and told him he should be well from maintenant.Il works perfectly after the third visit by a technician. But I am disappointed that I said that there was a problem c line from the first call, only to Comcast charge me $ 28 for wasting my time and the time for Comcast to fix their problem. I do not think it is my responsibility to reach out Comcast does electricity pylon lines at home, and I called Comcast, August 10, deleted for fees of $ 28. Even when I asked that the charge removed be, I was offered the same month “Service Protection Plan” for $ 1. 99.Je should be obliged not call up three times to resolve a problem and then pay a ridiculous fee for a technician visit my house and you have to check the Internet connection. I know do not have to pay for a “service plan for the protection of” if it is definitely a problem with Comcast equipment. Even on Twitter, after posting my experience with CSIS, I was Their team contacted Twitter DMED same account number or their staff told me later. I understand Twitter is new, so it’s no big deal that they did not come back to me with such communication line.
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